What happens when I make my online booking?

When you complete your booking on our secure website, you will receive an automated confirmation with your booking details, meeting point and directions.

What is the Cancellation Policy?

As long as you provide 48 hours' notice, we can change or fully refund your booking, unless it includes a visit to the Frida Kahlo Museum.

Tours run regardless of weather conditions. Due to the attention and organization that goes into each tour, please take careful note of our cancellation policies:

• Cancellations must be communicated by email to info.cityarttours@gmail.com at least 48 hours before the scheduled departure time to request a refund.
• Cancellations received within 48 hours of the tour date are non-refundable.
• In the case of tours where museum tickets are included and are non-refundable (such as the Frida Kahlo Tour), the reservations are non-refundable.
• To change the time or date of an existing reservation, an administration fee may apply.

Late Arrivals and No-Shows

Due to extremely strict time slots for entry into attractions, we recommend arriving 10–15 minutes before the scheduled starting time of the tour. Our groups begin and depart precisely at the scheduled start time. If you arrive late or cannot find the meeting point for any reason, refund requests will not be honored as per our policy. If you're having difficulty arriving on time, we encourage you to contact us as soon as possible so we can assist you in arriving at the meeting point on time or reschedule you for the next available tour.

Cancellations due to flights, cars, or illness

As stated above, we do not refund clients who do not show up on time for tours. This policy includes, but is not limited to, tardiness due to flight or bus cancellations, delays, issues caused by traffic or congestion, or illness. In general, we do not offer refunds for any group tour cancellations made within 48 hours of the tour date.

Discount codes

Discount codes are valid for new bookings only. They are not eligible for pre-existing bookings and cannot be applied retrospectively.

Gift cards

Gift cards are non-refundable.

Amendment policy

We are happy to assist you with rescheduling your tour free of charge for any requests made more than 48 hours before the tour date. We reserve the right to charge an amendment fee for rescheduling within 48-24 hours before the tour date, depending on the situation. This is subject to availability and price changes. Generally, we only charge for any additional costs we incur, such as tickets. We have no intention of profiting from disruptions to your vacation and will work with providers and suppliers to minimize these costs.

Are your tours designed for children? If so, how much will I need to pay?

Children of all ages are welcome on our tours. Prices and age categories vary by experience, so please check the individual tour page before booking.

Are gift certificates available?

Travel gift certificates are available and make a wonderful present for anyone who is visiting or lives in any of our cities.

Can I book a private tour or class for my group?

Yes. We offer private and customized experiences for groups of different sizes. Please contact us at info.cityarttours@gmail.com for more information and pricing.

Do I have to book in advance? Can I just arrive and pay cash?

All tours must be booked in advance. We do not accept walk-ups or cash payments at the meeting point.

Are tips included in the price?

Gratuities are not included in your tour price and are always greatly appreciated.

If it is sold out, is there a waiting list?

There is no official waiting list. Please contact us by email or phone, and we will let you know whether another date or time is available.

TOUR LOGISTICS

Where do the tours start and finish?

The exact meeting point will be provided with your booking confirmation. Most meeting points are easily accessible by public transportation. Most tours finish at the meeting point or nearby.

How long do the tours last?

Most tours last approximately two to three hours. Please check the individual tour page for the exact duration.

What is the size of the tour group?

Shared tours have a maximum of 10 participants and usually operate with smaller groups. Private and customized tours may accommodate larger groups.

How much walking is there?

Most walking tours last two to three hours, and you will be on your feet for much of the experience. Please wear comfortable shoes and clothing appropriate for the weather.

Are tours held in bad weather?

All our tours operate rain or shine. Please check the weather forecast and dress appropriately.

Are your tours only available in English?

At present, our tours are led in English and Spanish. However, should you require another language, please don't hesitate to contact us for arrangements, as we have guides who speak multiple languages.